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CANCELLATIONS, REFUNDS, AND RETURNS
By signing up or registering with Labraski you are accepting these terms, and you are confirming that you have read and understood our cancellation, refunds and return policy.
1. HOW DO I CHECK MY LABRASKI ORDER STATUS?
You can either contact the seller directly for the status and any other question. Otherwise, you can login to your MYACCOUNT to check the status of your order. When the merchant adds a tracking number to your order, you will be notified by email.
2. HOW DO I CANCEL MY LABRASKI ORDER?
If you did not complete payment for your order, you can contact the seller to inform them you wish to cancel your order. If payment is not completed you can ignore the order notification email. If you completed payment for your order, you must contact the seller directly for your cancellation request.
3. CAN LABRASKI ISSUE ME A REFUND?
In most cases we can issue a refund if the merchant is not responding to your requests for order status. However, there are some specific cases where the credit card processor blocks the funds (or there are insufficient funds in your account) and we are not able to issue a refund. Furthermore, we are not able to issue refunds for orders paid with offline payment methods, gift cards or cards that do not allow refunds to be posted.
4. WHAT HAPPENS, IF A SELLER DOES NOT SHIP MY ORDER/ DOES NOT RESPOND TO MY QUESTIONS?
You can file a complaint with LABRASKI and we will contact the seller in an attempt to initiate a response. If he fails to respond and the complaint is for non-received order, we will attempt to refund the transaction. If we are unable to reverse the transaction, please file a dispute through PayPal Resolution Center or your card issuer.
5. WHAT IF THE PRODUCT THAT I RECEIVED IS NOT AS DESCRIBED?
Please contact the merchant directly and work with him until you reach acceptable resolution. If the merchant is unresponsive, please file a dispute through PayPal Resolution Center or through your card issuer.
6. WHEN CAN I FILE A COMPLAINT AGAINST A SELLER?
You can file a complaint with LABRASKI if 14 days have passed since the order was placed.
7. HOW DO I RETURN AN ITEM PURCHASED ON LABRASKI?
You must contact the seller directly for information on their return policy, process and procedure.