Shipping Policy
When will my order ship?
It generally takes between 1-2 Business Days for your orders to be processed. And once we have shipped your package, we will send you a tracking no.
How long does delivery take?
1-7 Business Days.
How do I track my order?
Log into your account through the online store, check out the fulfillment status against your recent order. If the order has been fulfilled, click on the order information & you can find your tracking information here.
If you don’t have an account
As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way”.
You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.
Refund Policy
Return
If you are not completely satisfied with your purchase for any reason, you can return your purchase within
Return Procedure
Contact our Customer Care Representative via email at support@zeewai.com to obtain an RMA (Return Merchandise Authorization) and instructions before sending your return.
Return items in the original packaging to:
ZEEWAI STORE
Suit 612 – 500
Country Hills Blvd NE
Calgary, AB T3K 5K3
Please note that all items must be unworn and unaltered and are in the original packaging with all promotional items. Please allow 4-6 weeks for your refund to be processed. Administration & Handling Fee of $9.90 will be charged for items returned without a RMA.
Testimonial
Don’t just take our word for it. See what others have to say.
Cancellation / Return / Exchange Policy
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.